Web Based ITSM Portal
Global access to IT support, rapid response times, and reduced staffing costs can benefit any federal agency or commercial enterprise. With ITG’s IT Service Management Portal, our customers can access IT support from any location around the world, 24 hours a day 365 days a year.
Logging into a unique portal address, our customer’s end-users have access to a host of IT service capabilities. Users can check warranty status, enter a new service request, check the status of an existing service request, and access reporting features all with the ease of a few key strokes.
Our team of Technical Account Managers and Subject Matter Experts will resolve each request quickly through phone or email communications, or by dispatching a certified field technician for on-site support. ITG’s global network of over 4,000 field engineers allows us to provide global IT support, even under the most time sensitive service level agreements.
ITIL Web Portal
Leveraging ITIL, ISO and CMMI Best Practices principles to deliver a superior and consistent quality of service. ITG offers custom interface and reporting features to provide an IT Service Management web portal that meets compliance standards for any government agency or commercial enterprise. Combined with our live Help Desk, ITG brings IT Service Support that is user friendly and globally accessible. Contact ITG for more information
ITG Web Portal Features
|Web Accessible Service Portal||Enter your Portal URL into any web browser|
Or, add a link to the Service Portal on your company’s/customer’s website
A Login prompt can be added to meet contract requirements
|Issue a Service Request||Use the web portal to issue a new service request|
|Check Status of a Service Request||Retrieve the status of an existing request|
|Track a Service Request||All Service Requests will be identified with a Unique Service Request Number|
|Add a Customer Reference Number||An internal customer reference number can be added as an identifier for a service request being resolved by ITG’s Global Support Center|
|Warranty Verification||Using a product’s serial number, search for the entitlement and warranty information on the device in question|
|Administrative||Administrative features give access to system reports and the management of user privileges|
|Reports||Standard reporting includes; open, closed, and cancelled service request reports by date range|
Access restricted to Administrative Users
|Custom Reporting||Custom reporting options are also available to include any customer requirements|
|Custom Interface||The Service Portal’s interface can be customized to fit the look of your business or customer’s existing website design and layout|
|Data Management||ITG provides monthly maintenance for data management, diagnostics, and software upgrades as necessary to keep your portal running efficiently 24x7x365|